Our contact details
Address: Matrix Park, 1 Western Avenue, Buckshaw Village, Chorley, Lancashire, PR7 7NB
Phone Number: +44(0)1204 529494
The types of information we collect
We will collect and use your personal data (this means any information which identifies you, or which can be identified as relating to you personally, such as your name, address, phone number or e-mail address. We’ll only collect the personal data we need and we’ll make it clear at the point of collection why we are collecting it.
This personal data comes from our contact and newsletter sign-up forms, and may include your name, e-mail address, telephone number, company name, job title and country.
We may automatically collect information as you use our educational services, such as our Training Academy and Showell. This may include the pages you have visited, information about the device or browser you are using and any errors you encounter.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Contact form
- Warranty registration and warranty claims
- Newsletter sign-up
We use the information that you have given us in order to:
- Answer your new business, customer care, or general enquires
- Register your warranty
- Assist with warranty claims
- Contact you with company news, product updates, relevant industry information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com
- We have a contractual obligation
- We have a legitimate interest
How we store your personal information
We keep customer queries for 2 years or the lifecycle. We will then dispose of your information by deleting personal data outside of this time period.
We keep newsletter registrations for no longer than 18 months following inactivity. We will then dispose of your information by unsubscribing from email campaigns sent via Campaign Monitor.
We keep warranty claims and warranty registrations for the lifetime of the warranty. We will then dispose of your information by removing your personal data from our records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access:
You have the right to ask us for copies of your personal information.
Your right to rectification:
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure:
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing:
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing:
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability:
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact our DPO representative Riskevolves Ltd at www.riskevolves.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint through our appointed DPO representative, Riskevolves Ltd at www.riskevolves.com
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address is as follows:
Information Commissioner’s Office
Helpline: 0303 123 1113
This policy was last reviewed in November 2021.